Collectively these books provide a breadth of information that provides supporting documentation to all our business offerings.

• Communication and Influence
• Customer Service
• Emotional Intelligence
• Future Trends
• General
• Learning, The Brain and The Mind
• Management and Leadership
• Operating Styles
• Science and Synergetics

Communication & Influence

Cialdini, Robert, Influence –

Science and Practice, ©2001 Allyn & Bacon, Needhman Heights, MA 02494

Laborde, Genie Z.–

Influencing with Integrity, 1984 Genie Z. Laborde, Synton Publishing, Palo, Alto, CA

Rosenberg, Marshall –

Nonviolent Communication, © 2000 Marshall B. Rosenberg, Ph.D., PuddleDancer Press, Encinitas, CA

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Customer Service

Spector, Robert and Patrick D. McCarthy –

The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company, ©2000, 1995, John Wiley & Sons, New York, NY 10158-0012

Spector, Robert –

Lessons From the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company, ©2001 John Wiley & Sons, New York, NY 10158-0012

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Emotional Intelligence

Clynes, Dr. Manfred, Sentics –

The Touch of the Emotions, ©1989 Dr. Manfred Clynes, published by Prism Press, Bridport, Dorset DT6 3NQ

Cooper, Robert K, Ph.D., and Ayman Sawaf –

Executive EQ: Emotional Intelligence in Leadership and Organizations, ©1997, Berkeley Publishing Group, New York, NY 100014

Goleman, Daniel –

Emotional Intelligence, © Daniel Goleman, Bantom Books, Division of Doubleday, New York, New York
- Working with Emotional Intelligence, © Daniel Goleman, Bantom Books, Division of Doubleday, New York, NY

Goleman, Daniel and Cary Cherniss –

The Emotionally Intelligent Workplace, ©2001, Jossey-Bass, San Frnacisco, CA 94101

Kohn, Alfie –

Punished by Rewards – The Trouble with Gold Stars, Incentive Plans, A’s, Praise and Other Bribes, ©1999 Alfie Kohn, Houghton Mifflin Company, New York, NY

Ryback, David –

Putting Emotional Intelligence To Work: Successful Leadership is More Than IQ, ©1998, Butterworth-Heinemann, Woburn, MA 01801-2041

Segal, Jeanne –

Raising Your Emotional Intelligence – A Practical Guide, ©1997, Henry Hold and Company, Inc., New York, NY

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Future Trends

Coombs, Ann –

The Living Workplace: Soul, Spirit and Success in the 21st Century, ©2001, Harper Collings Canada, Toronto, ON M5R 3L2

Gleick, James, Chaos –

Making a New Science, ©1987 James Gleick, Penguin Group, New York, NY

Russell, Peter –

The Global Brain, ©1983, J. Tarcher, Inc., Los Angeles, CA

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General

Boyd, Doug –

RollingThunder, ©1974 Robert Briggs Associates, Dell Publishing, Division of Bantam Doubleday Publishing Group, New York, New York

Ferguson, Marilyn –

The Brain Revolution, ©1973, Taplinger Publishing Co., NY
- The Aquarian Conspiracy, ©1980, J. P. Tarcher, NY

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Management/Leadership

Buckingham, Marcus and Curt Coffman –

First, Break All The Rules, ©1999, Simon & Schuster, New York, NY 10020

Covey, Stephen R. –

The 7 Habits of Highly Successful People, ©1989, Simon & Schuster, NY, London, Toronto, Sydney, Tokyo, Singapore
- Principle Centered Leadership, ©1990, 1991, A Fireside Book, Simon & Schuster, NY, London, Toronto, Sydney, Tokyo, Singapore

DePorter, Bobbi, with Mike Hernacki –

Quantum Business, ©1997 Bobbi DePorter, Dell Publishing, Division of Bantam Doubleday Dell Publishing Group, Inc., New York, New York

Fisher, Roger and William Ury, with Bruce Patton, editor –

Getting to YES! Negotiating Agreement Without Giving In, ©1981, Houghton Mifflin Company, Boston

Glasser, William, M.D –

The Control Theory Manager, ©1995, HarperBusiness, A Division of HarperCollins Publishers, New YorkY, NY
- Choice Theory, ©1998, HarperBusiness, A Division of HarperCollins Publishers, New York, NY

Harvey, Jerry B. –

The Abilene Paradox and Other Meditations on Management, ©1988, Lexington Books, D.C. Heath and Co., MA, in association with University Associates, San Diego, CA

Laborde, Genie Z. –

Influencing with Integrity, 1984 Genie Z. Laborde, Synton Publishing, Palo, Alto, CA

Peters, Thomas J. –

In Search of Excellence, with Robert H. Waterman, ©1982, Harper and Row Publishers, NY
- Liberation Management, ©1992 by Excel,A California Partnership, Ballantine Books, Random House
- Passion for Excellence, ©1985, and Nancy Austin, Random House, NY
- The Pursuit of WOW!, ©1994 by Excel, A California Partnership, Ballantine Books, Random House
- Thriving on Chaos, ©1987, Alfred A Knopf, Inc., NY
- The Tom Peters Seminar: Crazy Times Call for Crazy Organizations, ©1994, Vintage Books, Random House, Inc., NY

Senge, Peter –

The Fifth Discipline:The Art and Practice of the Learning Organization, ©1991, Doubleday Currency, NY

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Learning, The Brain and the Mind

Argyris, Chris –

"Teaching Smart People How to Learn" Harvard Business Review, May-June 1991

Buzan, Tony –

Make the Most of Your Mind, ©1988, E.P. Dutton, Inc., NY
- The Brain User's Guide, ©1983, E.P. Dutton, Inc., NY
- Using Both Sides of Your Brain, ©1974, E.P. Dutton, Inc., NY

Canfield, Jack and Harold C. Wells –

100 Ways To Enhance Self-Concept in the Classroom, ©1976, Prentice-Hall, NJ

deBono, Edward –

de Bono's Thinking Course, ©1982, Facts on File Publications, NY
- Lateral Thinking, ©1970, Harper and Row Publications, NY
- The Mechanism of Mind, ©1969, Simon and Schuster, NY
- New Think, ©1967, Basic Books, Inc., Publishers, NY
- Po: Beyond Yes and No, ©1972 Penguin Books, NY
- Practical Thinking, ©1971 Penguin Books, NY

DePorter, Bobbi, Mike Hernacki –

Quantum Learning: Unleashing the Genius in You, ©1992 Bantum Doubleday Dell Publishing Group, Inc., NY

DePorter, Bobbi, Mark Reardon and Sarah Singer-Nourie –

Quantum Teaching, © 1999 Allyn & Bacon, A Viacom Company, Needham Heights, MA

Edwards, Betty –

Drawing on the Right Side of the Brain, ©1979, J. P. Tarcher, Inc., Houghton Mifflin Co., ©1970, Harper and Row Publications, NY

Glasser, William, M.D. –

Control Theory, ©1984, Harper & Row Publishers, NY
- Control Theory in the Classroom, ©1986, Harper & Row Publishers, NY
- Reality Therapy, ©1965, Harper & Row Publishers, NY
- Schools Without Failure, ©1969, Perennial Library, Harper & Row Publishers, NY

Jensen, Eric P –

Brain Based Learning and Teaching, ©1995, Turning Point Publishing, Del Mar, CA
- Student Success Secrets, ©1989 Barron's Educational Series, Inc.
- Super-Teaching, ©1988 by Eric Jensen, Turning Point for Teachers, Del Mar, CA

Maslow, Abraham –

The Farther Reaches of Human Nature, ©1971, An Esalen Book, The Esalen Publishing Program, Viking Press, NY

Ostrander, Shelia and Lynn Schroeder –

Super-Learning, ©1979, Delacorte Press, NY

Lawrence, Paul R., and Nitin Nohria –

Driven: How Human Nature Shapes our Choices, ©2002 John Wiley and Sons Inc., San Francisco, CA

Ornstein, Robert and Richard F. Thompson –

The Amazing Brain, ©1984, Houghton Mifflin Co., Boston, MA

Pinker, Steven –

How the Mind Works, ©1997, W.W. Norton & Co., New York, NY

Raudsepp, Eugene –

Creative Growth Games, ©1977, A Perigee Book, G. P. Putnam's Sons
- How Creative Are You?, ©1981,A Perigee Book, G. P. Putnam's Sons, NY
- More Creative Growth Games, ©1980, A Perigee Book, G. P. Putnam's Sons, NYRose, Colin, Accelerated Learning, ©1987, Dell Publishing Co., NY

Rose, Colin –

Accelerated Learning, ©1987, Dell Publishing Co., NY

Satir, Virginia –

Conjoint Family Therapy, revised edition, ©1967, 1964, Science and Behavior Books, Inc., Palo Alto, CA
- Peoplemaking, ©1972 by Science and Behavior Books, Inc., Palo Alto, CA

Wonder, Jacquelyn and Priscilla Donovan –

Whole Brain Thinking, ©1984, William Morrow and Company, NY

Vitale, Barbara Meister –

UNICORNS ARE REAL: A Right-Brained Approach to Learning ©1982, Jalmar Press,
Rolling Hills Estates, CA

Zdenek, Marilee –

The Right-Brain Experience, ©1976, McGraw - Hill Book Co., NY

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Operating Styles

Emery, Stewart,

ACTUALIZATIONS: You Don't Have to Rehearse to Be Yourself, ©1977, 1978, Doubleday & Company, Inc., Garden City, NY

Gregorc, Anthony F. Ph.D.,

An Adults Guide to Style, (purchase at www.gregorc.com)
- Mind Styles FAQ’s Book (purchase at www.gregorc.com)
- The Mind Styles Model: Theory, Principle and Practice (purchase at www.gregorc.com)

Gregorc, Diane F..,

Relate With Style (purchase at www.gregorc.com)

Satir, Virginia,

Peoplemaking, ©1972 by Science and Behavior Books, Inc., Palo Alto, CA

Tobias, Cynthia Ulrich,

the way they learn, ©1994 Cynthia Ulrich Tobias, Tyndale House Publishers, Wheaton, IL

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Science and Synergetics

Brenneman, Richard J., Fuller's Earth,

a Day with Bucky and the Kids, ©1984, St. Martin's Press, NY

Edmondson, Amy,

A Fuller Explanation: the Synergetic Geometry of R. Buckminster Fuller, ©1987, Birkhauser, Boston, Basel, Stuttgart
Fuller, R. Buckminster, And It Came to Pass - Not to Stay, MacMillan Publishing Co. Inc., NY
- Ideas and Integrities, ©1963, Collier Books, MacMillan Publishing Co. Inc., NY
- Intuition, ©1970, Impact Publishers, San Luis Obispo, CA
- Operating Manual for Spaceship Earth, ©1969,
- TETRASCROLL: Goldilocks and the Three Bears, A Cosmic Fairy Tale, ©1975, 1982, St. Martin's Press, NY
- with Kiyoshi Kuromiya, Ajuvant, COSMOGRAPHY: A Posthumous Scenario for the Future of Humanity, ©1992, Macmillan Publishing Co. Inc., NY
- Critical Path, ©1981, St. Martin's Press, NY
- Utopia or Oblivion: The Prospects For Humanity, ©1969, R. Buckminster Fuller, Bantam Books, Inc., New York, NY
- Operating Manual for Spaceship Earth, ©1969, Simon and Schuster, New York, NY
- Grunch of Giants, ©1983, R. Buckminster Fuller, St. Martin’s Press, New York, NY
- In collaboration with E.J. Applewhite, Synergetics 2, ©1979, R. Buckminster Fuller, Macmillan Publishing Co., NY, NY

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