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Accelerate your success and stand out from
your peers with EQ SMART™ business skills!
In today's competitive marketplace, the degree or diploma
you earned at college is only the entry ticket for getting
into the employment market. They simply don't teach you in
school what 30 years of proves is the most important set of
skills in determining success in business.
It's what you do with what you know ... and how you do it
... that makes the difference. It's your level of emotional
intelligence, your ability to influence others to get
things done faster, with more efficiency, ease and profitability.
Our EQ SMART™ Business Strategy Workshops will assist
you in understanding how and why people make decisions and
how you can use that understanding to get better results,
results that will definitely make others stand up and take
notice!
Creating a Meaningful Customer
Connection
In today’s fast-paced marketplace product quality, competitive
pricing, great retail environments and a satisfaction promise
are only the basic requirements to be "in the game".
To truly get ahead of the competition, you must be able to
"anticipate" your customers’ needs, thoughts
and actions so that you can establish and nurture a strong
connection – an emotional link – between them and
everyone in your organization.
In this workshop, you will learn:
- About the role emotion plays in creating customer loyalty.
- Easy-to-implement strategies for creating a powerful
customer-centric service environment.
- Strategies for making every person who comes into your
business feel like they are the most valued customer you
have.
- Skills for teaching others on your team to anticipate
and effectively respond to the need your customer has to
feel connected.
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Get The EQ Career
Advantage
Learn the skills that will help you to get exceptional results
and accelerate your career advancement.
In this workshop, you will:
- Learn what EQ (emotional intelligence) is and why it’s
the single most valuable set of business skills you can
develop.
- Discover easy-to-use strategies that will help you stand
out in a group of employees and be noticed by management.
- Learn simple, yet powerful processes to speed up your
learning curve and mastering new business challenges with
ease.
- Learn to use the power of relationship building to drive
your career!
EQ SMART™
Communication and Persuasion
"Since I did this workshop, I get my
ideas across in half the time, and I'm getting far better
results – people are really listening!"
Lt. J. Rivera, Sr. Manager, NJ DOC
Do you ever get frustrated by the amount of time you spend
in discussions that don’t seem to go anywhere? Or by
not understanding why others aren't "buying in"
to your ideas? Experts estimate that up to 75% of the time
we spend in communication with others is wasted – mostly
because we aren’t aware of and, therefore, don’t
address the emotional dynamics that drive 90% of our conversations.
This workshop will give you easy to implement strategies for
understanding the EQ factor and how to get better results!
The EQ SMART™ strategies taught in this workshop will
dramatically enhance the results you get with every communication
– whether you are making a presentation, developing an
idea, negotiating, or trying to influence the outcome of a
situation. What you will learn will affect the quality of
every aspect of your life – in business, relationships,
with family members – anywhere you are interacting with
other people!
EQ SMART™
Conflict Management
"You’ve got to do this workshop!
It goes way beyond the typical ‘6 Steps ...’ into
what is really driving confrontive situations and how to use
EQ to manage through them!"
Joanne Warning, Customer Service Manager
Individuals who are exceptional at managing conflict have
3 things in common:
- a high level of personal emotional intelligence;
- the capacity to understand the emotional dynamics that
are at the heart of the conflict for the others involved;
and
- the EQ SMART™ skills to move others through a process
where everyone feels that their needs are met in a respectful
manner.
In this workshop, you’ll learn proven EQ SMART™
strategies that go quickly and effectively to the heart of
what is most important in managing conflict. Through unique
experiential learning processes, you will practice these skills
and be able to use immediately them to get better results
in any challenging situation you may encounter with others
– in work or personal environments.
Managing
With Emotional Intelligence
"Our industry is changing rapidly and
to stay competitive, we all need to think like leaders. This
workshop was fundamental in teaching our team to think differently
and be more results focussed."
--- Steve Allen, Dir. Ops, Columbia
Health Inc.
Over 30 years of research proves that there is one single
factor which accounts for almost 100% of the results experienced
by successful leaders – whether they're working with
1 or thousands of people. And, the great news is that it can
be learned by anyone, anywhere! In this workshop, you'll go
to the "heart" of why people will follow one person
and not another.
You'll discover the fundamental differences in people who
are effective leaders and will learn the thought patterns
and skills that will dramatically enhance your own management
abilities. You'll understand how EQ contributes to the success
of the world's most recognized leaders – and you'll discover
how to integrate these attributes into your own personal operating
style.
EQ SMART™
Presentation Strategies
"I didn’t realize how simple it
is to make a powerful presentation! Now that I understand
the EQ factor, I’m making great presentations every time
– and people love them!"
3. Mark Hinds, Sr. Electronics Designer
Have you ever made a presentation where you know that your
words were right, but that just didn’t get your message
across? Have you ever had difficulty handling a tough Q &
A session? Or, have you ever had to present a new business
concept to a group of peers where you knew that you just didn’t
get the right response? In this workshop, you will learn a
radically different way of presenting – whether it’s
to 1 or 1,000 people – that will get you very different
results! Learn to get everyone hooked with your first sentence
and keep the positive energy growing from there. Practice
a simple, yet highly effective method of building an EQ SMART™
presentation that "handles" the emotional influences
which account for over 90% of the decision making process.
Learn EQ SMART™ strategies to get people feeling the
way you want and sell them on your ideas.
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