EQ Advantage - Success Stories

Our mission is to help organizations develop self-perpetuating EQ SMART cultures that produce dramatically better results while simultaneously reducing stress and wasted resources. (Bucky Fuller calls it "ephermeralization" - doing more with less!) The stories below reflect how some of our client partners have achieved extraordinary results. Their success is our success ...and we're very honored to be able to share these stories with you.

More Reviews of EQ SMART Business Successes

Under stress, our ability to think clearly, rationally, and logically is dramatically reduced and it often seems that our emotions are running the show. In fact, studies show that, in times of high stress, our IQ diminishes as much as 30%. In highly emotional, highly stressful industries, strong emotional intelligence competencies become even more critical.

Understanding this, it made infinite sense that when one of the world’s most respected hospitals wanted a program that would turn around sagging patient satisfaction results, they came to us. The challenge was to deliver an enhanced understanding of customer service, easily transferrable skills and core communication strategies to almost 3,000 employees, with the goal of creating a foundation for positively influencing the customer experience across the organization. In their due diligence, hospital executives talked to other training providers – companies that provided a more traditional customer service "system". The difference was that the other companies focussed on their proprietary system ... we focussed on getting better results. And the results came. Within the first few months of the program roll-out the hospital’s satisfaction statistics started (and have continued) to trend upwards for the first time in recent history.

In a vastly different industry, a foodservice client was frustrated with the divisive thinking between their corporate office and their 250 Franchisees. There was a "blame game" going on, the two groups didn’t understand each other, and nothing was getting done. Sales were low and tension was high. To meet the unique challenge presented to us, we created a program to align the various constituents – management, support staff and Franchisees. In collaboration with the client, we developed an integrated EQ SMART program that employed existing training and communications systems and redesigned them to integrate the needs of the corporate organization with the unique challenges of small business owner-operators, ultimately redefining the way they do business together. Two vastly different mindsets shifted and dovetailed to drive double digit same store sales over the next two years.

In an international service based business, the effects of a "silo’d" organizational structure were taking a toll on sales (both new and existing products), customer satisfaction levels, employee productivity and employee job satisfaction. A comprehensive strategy helped the client to redefine communication pathways between the departments and build trust amongst constituents at all levels. We assisted them in dovetailing their numerous sales strategies into a streamlined offering backed by solid support systems to ensure the success of their sales and account management teams.