We look at the ROI (return on investment) with EQ programs from three levels, each of which is intricately linked to and significantly impacts the other two:

• Organizational ROI - A culture that promotes individual creativity, responsibility and accountability, resulting in increased innovation and sales/productivity, peak customer service, and happy employees.

• Group/Team/Department ROI - Increased innovation and productivity resulting from exceptional communications, positive dynamics, group flexibility, stability, accountability and synergy.

• Individual ROI - Individuals who are self-aware and hold themselves accountable for their results and the results of their teams. People who are committed to bettering their environment, improving their outomes and doing whatever it takes to get the job done, in the most efficient, effective manner.

Although the individual can't be separated from the team and the team is critical to the organization, we do believe that any increase in ROI begins with an increase in individual self-awareness. When the individual becomes conscious of the reasons they, the team or the organization is achieving certain results, they can begin to then shift the way they approach their work. When individual performance goes up, group/team results improve, and the organization reaps the benefits of increased productivity.

When the individual committed to creating an EQ SMART culture is the leader of a group, team or department or of the organization significant ROI happens faster, easier and with less stress.

We invite you to contact us to find out more specifics and how EQ can help impact the ROI you get from your training and consulting investments.

STRONG CULTURE Supports success STRONG LEADERSHIP Confidence in organization INCREASED INNOVATION New ideas faster INCREASED PRODUCTIVITY Doing more for less HAPPY EMPLOYEES Lower turnover & HR costs PEAK CUSTOMER SERVICE A commitment to serve all INCREASED SALES With new and existing clients EFFECTIVE COMMUNICATIONS Minimize mis-communication Top of Page Reduced Gossip Lower Drama Improved communications Positive group dynamics Able to manage growth & change Stability Accountability Increased Creativity Strong bond Willingness to be part of team Embrace diversity Service-centric Fewer political challenges Effective communication Results-focussed Sharing of goals Manage through conflict Increased synergy Top of Page SELF AWARENESS SELF REGULATION SOCIAL AWARENESS SOCIAL SKILLS EMOTIONAL AWARENESS ACCURATE SELF-ASSESSMENT SELF-CONFIDENCE SELF-CONTROL TRUST WORTHINESS CONSCIENTIOUS- NESS ADAPTABILITY INNOVATIVENESS EMPATHY SERVICE ORIENTATION DEVELOP OTHERS LEVERAGE DIVERSITY POLITICAL AWARENESS INFLUENCE COMMUNICATION LEADERSHIP CHANGE CATALYST CONFLICT MANAGEMENT BUILDING BONDS COLLABORATION /TEAM Recognizing emotions and their effects on others   Maintaining integrity while managing emotions and impulses Understanding and empathizing with needs of others to support their success Influencing others positively through clear, effective communication   Confident in knowing strengths and limits     Top of Page