What does emotional intelligence have to do with business? Over 30 years of research has proven without question that EQ level is the primary predictor of success for individuals, as well as organizations. In business, EQ levels are reflected in the quality of our interactions with co-workers and clients, our internal communications and the productivity of our teams. EQ provides a barometer for our responses to conflict and change and how we approach new challenges and leadership roles.

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People, groups and organizations with high EQ are self-aware, focussed, self-motivated, trustworthy, adaptable and conscientious. They have self-control, take initiative, are optimistic, regulate their responses, and wield positive influence on others. EQ SMART™ individuals and teams focus on resolution and results, demonstrating leadership, flexibility, commitment and innovation.

Each one of these attributes is highly desirable in any job function, in any organization. And the ROI on EQ is simple – people and teams with higher EQ get better results! Smart organizations understand this and know that nurturing the growth of their people is critical to their long-term success. It’s a big commitment, but for business the good news is that (unlike IQ) EQ levels can increase quickly and dramatically through learning and practice, providing a real return on training investment!